USER AGREEMENT

Effective Date: October 2024
Company: Ribce LLC
Website: ribce.com
Contact: support@ribce.com | WhatsApp: +1 281-250-8022

1. Acceptance of Terms

By accessing or placing an order on our website, you agree to be bound by this User Agreement, our Privacy Policy, Shipping Policy, and Return & Refund Guidelines. If you do not agree, please stop using our services immediately.

2. Products & Descriptions

Our website offers fashion goods and accessories manufactured by our partner factories.

• Product images, materials, and descriptions are provided for reference.
• Minor variations in color, texture, size, and craftsmanship may occur due to lighting, manual measurement, batch production, or supply variations.
• You acknowledge that products are not affiliated with, endorsed by, or produced by any unrelated third-party brands.

3. Pricing & Orders

• Prices may vary based on material cost, labor, logistics, and seasonal changes.
• An order is considered confirmed once payment is successfully completed.
• We reserve the right to refuse or cancel orders in cases of system errors, suspicious activity, or unavailable inventory.

4. Payment Security

We support major secure payment methods (PayPal, credit cards, etc.).

• Payments are processed through verified third-party providers.
• We do not store your complete payment information.

5. Shipping & Delivery

By placing an order, you acknowledge and accept the shipping timeline and requirements:

• Standard processing time: 24–72 hours (customized items depend on customer service confirmation).
• Shipping carriers may include DHL, FedEx, UPS, EMS, or other logistics partners.
• Standard delivery time: 7–15 business days, depending on the destination.
• During peak seasons, holidays, customs inspections, weather delays, or flight shortages, delivery time may be extended.

Once a parcel is picked up, we will provide a tracking number. Tracking updates may require time depending on the carrier’s processing speed.

6. Customs & Compliance

• All shipments follow general international shipping guidelines.
• You are responsible for ensuring that the purchased products comply with local laws in your region.
• Delays caused by customs inspections are outside our control, but we will assist you until the package is delivered.

7. Return & Refund Policy

By making a purchase, you agree to follow our Return & Refund Guidelines. Key points:

7.1 Eligibility

Returns may be accepted only if:

1. Packaging, accessories, and protective films are complete and unused.
2. The product is in resellable condition with no wear, odor, damage, or signs of use.
3. The request is submitted within the time frame listed in our return policy.

7.2 Return Shipping

• If the return is not caused by our error (e.g., dislike, color difference, size preference), the customer must cover return shipping costs.
• If we are at fault (wrong item, severe quality issue), we will cover the resolution cost or provide alternative solutions.

7.3 Alternative Solutions

If the customer refuses to ship items back:

• We may offer partial refunds (30%–50%) while the customer keeps the product.
• For damaged or unsellable items, a verified destruction video may be requested.
• Other solutions may be provided based on the situation.

8. Order Cancellation

Once an order has been shipped:

• Cancellation is not guaranteed.
• If the parcel is already in transit, the customer must wait to receive it, then request a return following our guidelines.

9. Liability Limitations

We are not liable for:

• Delays caused by carriers, customs, weather, peak seasons, or recipient unavailability.
• Losses caused by misuse or unauthorized alteration of the product.
• Any indirect or consequential damages.

10. Fraud Prevention

To protect customers and the company, we reserve the right to:

• Request verification for suspicious orders;
• Refuse refunds for fraudulent claims;
• Take action against chargeback abuse or intentional misinformation.

11. Account & Communication

• By ordering, you agree to receive emails or messages related to your order status, promotions, or after-sales support.
• You may request removal or unsubscribe at any time.

12. Governing Law

This Agreement is governed by applicable international e-commerce principles and the laws of the jurisdiction where our company operates.

13. Contact Us

If you need support, please reach out at any time:

📧 Email: support@ribce.com
📱 WhatsApp: +1 281-250-8022
We respond as quickly as possible and strive to provide excellent service.